Delivery and Returns
Shipping and delivery
We deliver to all EU countries, the USA, Canada and Australia.
We do not ship to any other coutries than those stated above.
Most orders are processed and shipped within 1-3 business days from receiving your order. However, as some items are made to order, please allow up to 10 working days for your purchase to be sent out to you.
Orders placed on weekends or holidays will be processed the following business day.
We use UPS courier services. Once your order has been dispatched, you will receive a notification email from UPS with the parcel tracking number so you can check the delivery status of your order.
Orders are shipped from Kraków, Poland.
Unsuccessful delivery
UPS will return the package to our warehouse after the 3rd unsuccessful delivery attempt. They may hold the package at a facility near you after the 3rd unsuccessful delivery attempt. Please check the UPS site frequently for any status updates.
It is your, the buyer’s, responsibility to make sure that the shipping address is entered correctly. If the parcel is shipped with an incorrect address the parcel will most likely be returned to our warehouse and if you request to reship the parcel additional shipping costs may be applied.
EU countries
Delivery costs within the European Union*: 17 EUR (UPS Standard)
*Malta, Cyprus: 39 EUR (UPS Express Saver)
Approximate (not guaranteed) delivery time within the European Union is between 2 and 5 business days from the shipment day. Transit time may vary depending on the distance from our warehouse in Kraków, public holidays in countries of transit, unpredicted delays from our carrier or severe weather conditions.
We offer free shipping for all orders over 400 EUR.
Domestic delivery in Poland is free.
Your order will be delivered the following working day.
Destinations outside of the EU
Delivery costs to the USA, Canada, Australia: 22 EUR (UPS Express Saver)
Please note the products’ prices listed on our website are the same for the EU and for countries outside of the EU. These prices, however, include a different VAT rate (value added tax): 23% for EU and 0% for the USA, Canada and Australia. As delivery costs to these countries are much higher than to the EU, this difference in VAT covers most of the real shipping costs.
Please note that you may have to pay import and/or duty taxes on the items purchased outside of the EU and that these local fees are not included in your invoice from studio b3. These fees are not implemented or collected by studio b3, and thus cannot be refunded.
In the event that you need to pay import and/or duty taxes, you will be contacted directly by the shipping service and the order will not be released until you have paid.
Since customs policies and import duties vary from country to country, we suggest you contact your local customs office to find out more before placing your order.
Approximate (not guaranteed) delivery time to the USA, Canada and Australia is between 2 and 5 business days from the shipment day. Transit time may vary depending on the distance from our warehouse in Kraków, public holidays in countries of transit, unpredicted delays from our carrier or severe weather conditions.
Returns and refunds
If you are not fully satisfied with your purchase, for any reason, you can return it to us for either exchange or refund. You can return your purchase within 14 days (EU countries) or 30 days (USA, Canada, Australia) of receipt of the goods.
To return the item(s) please fill out the Return Form enclosed with your order (or download and print the Return Form at the bottom of this page) and follow the guidelines below.
Return Guidelines:
• All returned items must be unworn, with original tags and packaging. The items must be in original, resalable condition.
• Enclose the completed Return Form with the goods.
• Please make sure all returned items are well packaged, so as to prevent their damage in transport. We cannot take responsibility for items damaged or lost in the return transit.
• Send the goods to the following address:
studio b3
Paulina Blachura
Beskidzka 30b
30-611 Kraków
Poland
You are responsible for paying the cost of returning the goods to us.
The item is your responsibility until it reaches us, so for your own protection, we would recommend using a tracked or registered delivery service. Please keep a note of any return delivery reference numbers so you can track your order.
If you receive a defective product, a wrong item or item in a different size than ordered, we will cover the cost of returning it to us.
*Returns from the USA, Canada and Australia: please make sure you advise to the carrier or postal services that this is a return. Your parcel must be sent with duties paid. Failure to do this will result in import duties being deducted from the amount reimbursed at your expense.
Once we receive your returned item(s) we will usually process it straight away although this may take up to five working days.
Refunds may take longer to appear on your PayPal account, credit card or bank account.
The money will be refunded through the same payment method used to pay for your purchase.
Please note that the shipping costs of returned items are non-refundable.
Returns are only accepted for items purchased directly from the studio b3 website.
Exchanges
We can exchange item(s) where a different size of the same item is required.
If there is an issue with the product itself due to defects in materials or craftsmanship please contact us at onlineshop@studiob3.pl right away so we can replace it for you.
If the event of an exchange request the article is no longer available, we will provide a refund of the amount of the purchase.
In case of an exchange or a replacement of a defective product or a wrong item, the new item will be sent to you without additional charges.
Please email us at onlineshop@studiob3.pl if you have any questions regarding shipping or returns of our products, and we will do our best to assist you.